AI-Powered Sales & Support
Concierly recommends products, tracks orders, answers questions from your knowledge base, and measures exactly how much revenue your chat generates.
Avg Response
0.1s
Resolution
0%
Time Saved
0%
Daily Interactions
0
Satisfaction
4.9/5
Concierly AI Assistant
Online
Connected & syncing
Resolved
0
Uptime
99.9%
CSAT
0%
Free plan includes 100 messages/month. No credit card required.
A complete AI assistant that handles sales, support, and analytics — so you can focus on growing your business.
Security Shield screens every message through Google Model Armor — detecting prompt injection, jailbreak attempts, PII leaks in responses, malicious URLs, and harmful content. Both user input and AI output are screened in real time. If a threat is detected, the message is blocked before it reaches the AI or your customer.
Concierly adds a lightweight chat widget to your storefront. Customers get instant, AI-powered responses about products, shipping, returns, and more — 24/7 without human agents. Works with WooCommerce today, with Shopify and custom API integrations coming soon.
The AI agent searches your catalog in real time and suggests products based on the customer's cart, purchase history, and conversation context. Cart-aware suggestions increase average order value automatically.
Yes. When order sync is enabled, customers can ask about order status, shipping, and returns directly in chat. The AI agent retrieves live order data and responds instantly without human intervention.
Two methods: time-window attribution counts orders placed within 24 hours of a chat, and direct attribution tracks when customers buy a specific product the AI agent recommended. See exact revenue numbers in your dashboard.
Create help articles as WordPress custom posts. They auto-sync to Concierly and the AI agent uses them to answer customer questions accurately. Covers shipping policies, return procedures, FAQs, and more.
Absolutely. Product and order syncing requires explicit opt-in. With sync off, the AI agent queries your store's API in real time — no data leaves your server. You control what's shared and can toggle it anytime.
Yes. Set each action to autonomous, ticket, or disabled. Low-risk actions like product search run automatically. High-risk actions like order cancellations create a support ticket for your team to approve. You decide the level of autonomy.
Define custom tools in your admin panel — like checking loyalty points, verifying licenses, or looking up warranties. Write a simple PHP function, and the AI calls it automatically when a customer asks. No API changes needed.
Yes. Switch to Testing mode and only your listed team members see the widget. For external sites, share a secret test link — testers get access, everyone else sees nothing. Go live when you're ready with one toggle.
Built-in safety monitoring detects and blocks abusive behavior — data scraping attempts, bulk export requests, rapid-fire spam, and sequential enumeration. Risk scoring with automatic throttling and blocking protects your catalog and customer data. Free on all plans.
Yes. With the Voice Chat add-on, customers tap a mic button and speak naturally. The AI agent responds with a real human-like voice powered by Gemini Native Audio — no text typing needed. Includes real-time transcription for accessibility.
Choose from built-in personas — professional, friendly, or Filipino hospitality — or write your own custom tone. The AI adapts its personality, word choice, and formality to match your brand voice across every conversation.
Connect to HelpScout, Zendesk, Freshdesk, or any system via custom webhooks. When the AI creates a support ticket, it's automatically forwarded to your helpdesk with full context — customer email, conversation summary, and action details pre-filled.
Fully customize colors, title, greeting message, placeholder text, avatar, button size, and position. Match the widget to your brand perfectly — changes apply instantly from your WP admin or the Concierly dashboard. No code required.
Three specialist AI agents handle different domains — Product, Billing, and Support — with an intelligent orchestrator routing each question to the right expert. This means faster, more accurate answers compared to a single general-purpose bot.
Track ROI with bot-influenced revenue analysis, conversion funnels from chat to purchase, cost savings versus human agents, chat quality reports, and product performance breakdowns. All in a real-time dashboard designed for store owners.
When a question needs a human, the AI creates a support ticket with full conversation context. Your team replies directly in the ticket thread — customer, agent, and system messages are all tracked in one place.
Customers can give thumbs up or down on individual messages and rate the overall session when the chat ends. Use this feedback to monitor AI quality, spot problem areas, and continuously improve the experience.
Go from zero to AI-powered sales in under five minutes. No coding required.
Install Concierly on your store — currently available as a WordPress plugin, with Shopify and custom API integrations coming soon. Activate and click Register to generate your API key automatically.
Choose your brand colors, position, and greeting message. The chat widget appears on your storefront immediately.
Enable product and order sync for instant responses, or keep sync off and let the AI agent query your store in real time.
The AI handles customer questions, recommends products, and tracks exactly which sales it influenced. View everything in your analytics dashboard.
Choose from 12 built-in personas or create your own. Just describe the tone you want and the AI adapts instantly — same powerful assistant, your unique voice.
None of the presets fit? Simply describe the tone you want — e.g. “Friendly Southern hospitality with a touch of humor” — and the AI will adopt it as its personality. Every store gets a voice that's uniquely theirs.
Start free, scale as you grow. All plans include the AI chat widget, product recommendations, and sales attribution tracking.
Perfect for testing
Most Popular
For growing stores
For established stores
For high-volume stores
Optional paid add-ons that enhance your AI assistant. Activate from your dashboard — no code changes needed.
Enterprise-grade AI security powered by Google Model Armor. Screens every message for prompt injection, PII leaks, malicious URLs, and harmful content — before it reaches the AI or your customer.
Let customers speak naturally to your AI agent. Powered by Gemini Native Audio — real-time voice conversations with human-like responses. No typing needed.
Concierly is an AI-powered customer support and sales assistant that integrates into e-commerce stores as a chat widget. It recommends products, tracks orders, searches your knowledge base, and attributes sales to chat interactions — all automatically. Currently available for WooCommerce, with Shopify and custom API support coming soon.
Concierly uses two attribution methods: time-window attribution counts orders placed within 24 hours of a chat session, and direct attribution tracks when a customer buys a specific product that the AI agent recommended during their conversation.
No. Product and order syncing is optional and requires explicit consent. With sync off, Concierly queries your store's API in real time. With sync on, data is stored locally for faster responses. You control what's shared.
Under five minutes. Install the WordPress plugin, click Register, enable the chat widget, and you're live. No coding, no complex configuration. Optional data sync can be enabled with a single toggle.
Yes. Choose the position (bottom-right or bottom-left), brand colors, button size, greeting message, placeholder text, and whether guests can use it. The widget automatically detects cart contents for context-aware suggestions.
If the AI agent can't resolve a query, it creates a support ticket and escalates to your human team. The ticket includes the full conversation context so your team can pick up right where the AI agent left off.
Yes. The free plan includes 100 messages per month, the AI chat widget, product search, and basic analytics. No credit card required. Upgrade anytime as your usage grows.
Yes. The Growth plan supports up to 5 sites, and Enterprise supports unlimited sites. All managed from a single Concierly dashboard.
Each AI action (add to cart, cancel order, apply discount, etc.) has three modes: autonomous (AI does it instantly), ticket (AI collects details and creates a support ticket for your team), or disabled (AI doesn't offer it). Start conservative and grant more autonomy as you gain confidence.
Custom tools let you extend the AI with your store's unique logic. Define a tool in the admin panel (name, description, parameters), write a PHP function in your theme's functions.php, and the AI calls it during chat. Examples: loyalty point checks, license key lookups, warranty verification.
Yes. Access Control lets you restrict the widget to specific team members during testing. For your WordPress store, list allowed user emails. For external sites, share a secret test URL. Switch to live when ready — no code changes needed.
Join a growing number of e-commerce stores using Concierly to increase sales and reduce support costs. Start free — no credit card required.